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iPipeline
Exton, PA, United States
iPipeline is building out a Customer Success team with a mission of focusing on customer adoption, retention, advocacy, and expansion across our customer base. Our customers include Insurance Carriers, Financial Institutions, and BGA/IMO’s. Our team strives to understand our customers deeply so that we can best advocate for them internally as well
Job Source: iPipelineGreenphire
King of Prussia, PA, United States
We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficie
Job Source: GreenphireVerve Group, Inc.
, PA, United States
About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experi
Job Source: Verve Group, Inc.Clarivate
Philadelphia, PA, United States
As a Customer Success Manager at Clarivate, you will be responsible for ensuring renewal and retention of subscription licenses through implementation and usage of all Clarivate Life Science solutions while also finding opportunities to upsell our products. You will need working familiarity with each Clarivate service. The ability to work independe
Job Source: ClarivateClarivate Analytics US LLC
Philadelphia, PA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Innovative Interfaces software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c ustomers, yo
Job Source: Clarivate Analytics US LLCPolar Analytics
Philadelphia, PA, United States
Job Description Job Description Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions. Our mission is to empower indie DTC brands worldwide to grow faster and more profitably! What's Unique About P
Job Source: Polar AnalyticsWinnin
Philadelphia, PA, United States
A customer success manager bridges the gap between sales and customer support, enhances product value and reduces churn, and keeps a “high-level view” of the support process. A Customer Success Manager (CSM) supports our customers as they transition from sales prospects to active users of our products or services. It is focused on customer loyalty
Job Source: WinninROAR
Philadelphia, PA, United States
About ROAR: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons
Job Source: ROARLower Providence Township, PA, United States
Customer Success, Customer Relationship Manager
Audubon, PA
A leading SaaS organization is in search of a Customer Relationship Manager to join our expanding team. As a Customer Relationship Manager , you will serve as the main relationship owner for assigned clients and work with the customer on their holistic account needs.
Specifically, you will help customers onboard, adopt, and grow to help make their organization's resilience programs successful over the long term. In this role, you must be highly customer focused, excellent in communication and support, anticipatory of needs, and help to resolve issues quickly. You will be the voice of the customer and liaison back to client project and technology teams in escalating/resolving issues, coordinate new project scoped work, and shepherding projects to completion while measuring customer satisfaction. Building and maintaining strong relationships is critical to success.
The primary goal is to drive business growth and retention through high level customer satisfaction.
REQUIRED QUALIFICATIONS:
Strong relationship development and management skills, good interpersonal skill set
Strong listening skills and ability to correlate customer thoughts into company action
Demonstrable ability to communicate, present, negotiate with and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to manage multiple complex activities at a time
Strong verbal and written communication skills
Strong customer service and organizational skills
Strong problem resolution and decision-making skills
Strong time management skills, attention to detail and outstanding follow-up skills
Proficiency in English
PREFERRED QUALIFICATIONS:
Proven work experience (3+ years) as an Account Manager, Key Account Manager, Sales Account Manager or relevant role, ideally in a SaaS environment
Experience in multiple industries with varying levels of program complexity/maturity
Solid experience with CRM software (e.g., HubSpot/Salesforce) and MS Office (particularly MS Excel) including project management software
Knowledge of HTML and JavaScript a plus
Understanding of relationship databases and data models
Multi-lingual
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
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Customer Success, Customer Relationship Manager jobs in Lower Providence Township, PA, United States
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