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Hospitality Lead

Redmond, WA, United States

Space Exploration Technologies Corp. Hospitality Lead Redmond , Washington Apply Now SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.HOSPITALITY LEADThe Hospitality Lead is a leadership role responsible for, but not limited to, staff supervision, oversight of guest services and customer satisfaction, and quality control in one or more of our food service outlets. This individual works directly with Hospitality leadership to properly delegate tasks, monitor the flow of service patterns, improve customer service interactions, and fills in as the key point of contact in the supervisor or manager\'s absence. They are also responsible for overseeing the dining area upkeep and directly addressing concerns or complaints from the customers in person at the point of order. The lead is able to work all service outlets and has the ability to troubleshoot equipment issues, problem solve, and communicate at a high level. The Hospitality Lead supports the mission by upholding friendly, welcoming service environments that enhance the productivity and morale of the workforce while ensuring the staff is performing to departmental and company standards.RESPONSIBILITIES:Help team meet time and quality standards set by supervisorMaintain a clean and safe work environmentEnsure record keeping logs are up to date and accurateMonitor staff rotations, break coverage, and day to day responsibilitiesWork with Hospitality leadership to plan services, deliver performance feedback, and support conflict resolutionFill in at workstations as neededMonitor quality and consistency of food products at point of serviceMonitor cleaning of service equipment and dining areasFacilitate effective communication of team or operation needs between staff and leadershipSupport training of all Hospitality roles and responsibilitiesEnforce proper food safety practices with staffSupport ongoing staff developmentBASIC QUALIFICATIONS:High school diploma or equivalency certificate5+ years of hospitality experience and 1+ year of leadership experiencePREFERRED SKILLS AND EXPERIENCE:Strong people management skillsExcellent written and verbal communication skills7+ years of previous food service experience in customer service role3+ years of leadership experienceExperience working in large team settingsExperience in corporate environmentExperience in high volume operationsComfortable working with Microsoft word, excel, and outlookADDITIONAL REQUIREMENTS:Ability to carry large heavy items unassisted (up to 25lbs)Able to stand for long periods of time - up to 10 hours a dayMust be able to work all shifts and available for overtime and weekends as neededAble to perform frequent bending, stooping, and lifting of objectsMust participate in internal leadership and development trainingMust have or be able to obtain Manager level food safety certificationCOMPENSATION AND BENEFITS:Pay range:Level 2: \$27.00/hour + \$2.00/hour lead differentialYour actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life

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Hospitality Lead jobs in Redmond, WA, United States

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